Jury still seems to be out. In spite of the penetration of social networks in people’s personal lives there still seem to be lots of executives who do not believe their employees should have access to social networking platforms in the workplace.
This is an interesting piece on social CRM – Harish Kotaida has blogged on this subject on a number of occasions e.g. enable, empower, engage. I believe his arguments are very persuasive. What do you think?