Same risks in ECM ad ERP

AIIM’s top 5 risks in ECM projects:

Risk #5: Underestimating the effort to migrate content
Risk #4: Uneven use resulting from poor procedures and enforcement.
Risk #3: Internal Politics
Risk #2: Lack of training for internal staff
#1 Risk When Implementing ECM: Underestimating process and organizational issues
Could be ERP risk:
Data, Adoption, Politics/leadership, training/commitment, change management
and the same would apply for CRM or BI!

Developing the corporate wiki – real life experience

We redeployed our company ( wiki (iCiall) a few weeks ago – based on Microsoft Sharepoint. Generally uptake has been very positive and has resulted in much better sharing of information.  One of the interesting challenges we have seen is the ongoing discussion – should I put that information directly into the wiki or should I document it using a traditional Office application e.g. notes from meetings – directly in the Wiki or documented using a minute template in MS Word (with a link from the wiki)?  And so it goes – merits of tracking business development efforts in CRM or entering on the wiki – balancing the reporting features of the CRM solution and the ease of use of the Wiki.