Depressing piece about ‘BestBuy‘ on Forbes online.
Some years ago did some work looking at a bookshop and the unfolding challenge from Amazon. The book shop has since folded.
This Christmas received a voucher for Amazon at a Kris Kindle party one week before Christmas. From my smartphone entered the voucher against my account, ordered the books from my Wish List, showed this to the person giving me the voucher, received the books three days later.
Larry Downes gets it right in his piece about Bestbuy. The consumer just takes these new technologies/ solutions/ buying experiences on board. The retailer who fails to move with the times just folds.