Friedman touches on a three ideas:
- Advances in technology (since The World is Flat in 2004) e.g. twitter, facebook, freelancer.com are threatening white collar rather than blue collar jobs
- Stop talking about outsourcing – really just a question of sourcing
- There is now only good, better and best – and our schools need to catch up
Friedman has it right. Social networking, mobile technology, free videoconferencing, tools to support collaboration, sites to rate resources – it’s all making for a world where you can assemble the best resources you require to do any task. Increasingly there will be less room for inferior service.